Privacy

Privacy Policy

Effective September 4, 2026 · Applies to zoyaswellnesscenter.com and to our business at 1833 Hicks Rd, Suite B

Товч тайлбар (Монгол)

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Вэбсайт күүки ашигладаг. Та зөвшөөрлөө хүссэн үедээ өөрчилж болно.

Энэ бол товч тайлбар. Албан ёсны эх хувь нь доорх англи текст болно.

1. Who we are

Zoya’s Wellness Center is a trade name of TOZO LLC, located at 1833 Hicks Rd, Suite B, Rolling Meadows, Illinois 60008. In this policy, “we,” “us” and “our” mean TOZO LLC. We are the party responsible for the information described here.

2. What we collect

Category	Examples	Why we have it
Contact details	Name, mobile number, email address, preferred language	To book, confirm and remind you about appointments, and to answer you
Booking details	Service selected, date and time, staff member, deposit and payment status	To run the appointment and take the deposit
Messages you send us	Texts, emails, Facebook and Instagram messages and comments	To reply to you and keep a record of what was agreed
Marketing preferences	Whether you agreed to promotional email or text, and when	To honour your consent and prove we had it
Website usage	Pages viewed, approximate location from IP, device and browser type, referring site	To keep the site working and, if you consent, to measure and advertise

What we deliberately do not collect here

We do not ask for, and ask that you do not send us, medical or health information through this website, by text, or through social media. That includes conditions, medications, allergies, pregnancy status and treatment history. Those conversations happen in person at your consultation, where they can be recorded properly and kept confidential.

We also never ask for card numbers, CVV codes or bank details by text, email or social media message. Payment is taken through a secure payment link or in person.

3. Biometric information

We do not collect, capture, purchase, receive, or store biometric identifiers or biometric information as those terms are defined by the Illinois Biometric Information Privacy Act (740 ILCS 14) — we do not run face-geometry scans, fingerprint scans, or voiceprint analysis.

If we ever introduce a service or device that would do so, we will first give you the written notice that the Act requires, tell you the specific purpose and retention period, and obtain your written release before anything is collected.

Treatment photographs. Before-and-after or progress photographs are taken only with your separate, specific written consent, and are used publicly only if you separately agree to that in writing. You can withdraw that consent at any time by contacting us.

4. Text messaging data

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties for their own purposes.

Mobile information may be shared only with the vendors that operate the messaging and booking programs on our behalf, strictly so they can deliver the service to you.

Our SMS Terms & Consent page explains the program, message frequency, and how to stop messages.

5. Cookies and similar technologies

A cookie is a small file a website stores in your browser. We use four kinds, and we ask before we use anything beyond the first:

Type	What it does	Consent
Strictly necessary	Keeps the site working — page security, your language choice, and remembering your cookie decision	Always on. These cannot be switched off.
Analytics	Counts visits and shows which pages people use, so we can improve the site	Off until you accept
Advertising	Meta (Facebook and Instagram) advertising tools that let us measure our ads and show them to relevant audiences	Off until you accept
Third-party embeds	Our booking system and any embedded maps or video set their own cookies when you use them	Governed by that provider’s policy

When you first arrive, a banner asks for your choice. Nothing in the analytics or advertising categories loads until you accept. You can change your mind at any time using the Cookie settings link in the footer of every page, or by clearing cookies in your browser.

Most browsers also let you block cookies. Blocking strictly necessary cookies may stop parts of the site from working.

6. How we use your information

To schedule, confirm, remind, reschedule and cancel appointments
To take and refund booking deposits
To reply to your questions on any channel you contacted us through
To send promotional messages — only where you separately opted in
To keep records we are required to keep, and to resolve disputes
To measure how the website and our advertising perform, where you consented

We do not sell your personal information, and we do not share it for cross-context behavioural advertising in exchange for money.

7. Who we share it with

We share only what is necessary, and only with service providers who are contractually restricted to using it for us:

Booking and payments — our appointment and payment processors, to run bookings and take deposits. Card details are handled by the processor; we do not store full card numbers.
Messaging — our SMS provider and our email provider, to deliver messages you agreed to receive.
Website and analytics — our hosting and analytics providers, subject to your cookie choice.
Advertising — Meta Platforms, subject to your cookie choice.
Professional advisors and authorities — where we are legally required to disclose, or need to establish or defend a legal claim.

8. How long we keep it

We keep booking and client records for as long as you are a client and for a reasonable period afterwards to meet our legal, tax and record-keeping obligations. Marketing consent records are kept for as long as we rely on them plus a reasonable period afterwards, so we can show the consent existed. Website analytics data is kept in aggregate. You can ask us to delete your information — see below.

9. Your choices and rights

Stop texts — reply STOP to any message, or call us.
Stop emails — use the unsubscribe link at the bottom of any marketing email.
Change cookie settings — use the Cookie settings link in the footer.
Access, correct or delete — email zoyaswellnesscenter@gmail.com and tell us what you want. We will verify who you are before acting, and respond within a reasonable time. We will not treat you differently for asking.

If you live somewhere with additional statutory privacy rights, tell us in your request and we will honour the rights that apply to you.

10. Security and breach notification

We use reasonable administrative, technical and physical safeguards appropriate to the size of our business. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach of your personal information occurs, we will notify you as required by the Illinois Personal Information Protection Act (815 ILCS 530) and any other applicable law.

11. Children

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

12. Third-party sites

Our site links to other services — our booking system, Facebook, Instagram, Google Maps. Once you are on those services, their own privacy policies apply, not this one.

13. Changes to this policy

We may update this policy. The effective date at the top shows the last change. Material changes will be signalled on this page.

14. Contact

TOZO LLC d/b/a Zoya’s Wellness Center
1833 Hicks Rd, Suite B
Rolling Meadows, IL 60008
(224) 339-6688
zoyaswellnesscenter@gmail.com