Appointments
Effective September 4, 2026 · Please read before you book — booking means you accept these terms
Цаг захиалахад үйлчилгээний үнийн 30%-ийг урьдчилгаа болгон авна. Урьдчилгаа нь үлдэгдэл төлбөрөөс хасагдана.
Цагаа 24 цагийн өмнө цуцалбал урьдчилгаа бүрэн буцаана. 24 цагаас бага хугацаанд цуцалбал урьдчилгаа буцаагдахгүй.
Албан ёсны нөхцөл нь доорх англи эх хувь болно.
A deposit of 30% of the service price is required to hold an appointment. It is not an extra charge — it is applied to your total on the day, and you pay the remaining balance at your visit.
Deposits are taken only through a secure payment link we send you, or in person. We never take card details by text, email, or social media message.
This is the full refund policy. It is stated here in writing before any money is taken, and it is the policy we apply.
| When you cancel or reschedule | What happens to your deposit |
|---|---|
| More than 24 hours before your appointment | Fully refunded to your original payment method, or moved to your new appointment — your choice |
| Less than 24 hours before your appointment | Forfeited. The time was held for you and can no longer be filled. |
| No-show — you do not arrive and do not contact us | Forfeited |
| We cancel or reschedule for any reason | Fully refunded, or moved to a new time — your choice. Always. |
| You arrive and we determine the service is not appropriate to perform that day | Fully refunded or credited |
Refunds are issued to the original payment method. Processing time depends on your bank — typically a few business days.
Please give us at least 24 hours’ notice. You can cancel or reschedule by:
A message left outside business hours is timestamped when you sent it, not when we read it.
If you arrive late, we will do what we can, but your appointment may need to be shortened so the next client is not delayed, and the full price still applies. If more than 15 minutes late, we may need to treat it as a cancellation under the policy above — we will always try to reach you first.
Every treatment begins with a consultation. Whether a particular service is appropriate for you is decided at that consultation, in person, by the provider — not over text, email, social media or this website. If the consultation concludes that a service should not go ahead, your deposit is refunded or credited in full.
Nothing on this website or in any of our messages is medical advice, a diagnosis, or a statement that a treatment is safe or suitable for you. We do not promise results, timelines, or a number of sessions.
| Day | Hours |
|---|---|
| Monday | 10:00 am – 5:00 pm |
| Tuesday | 12:00 pm – 7:00 pm |
| Wednesday | 10:00 am – 5:00 pm |
| Thursday | Closed |
| Friday | 10:00 am – 5:00 pm |
| Saturday | 11:00 am – 4:00 pm |
| Sunday | Closed |
Memberships bill monthly until you cancel. Cancel any time before your next billing date by contacting us; cancelling stops future billing and does not refund the month already started. Unused visits within a billing month do not roll over unless we say otherwise in writing. Packages and prepaid series are non-transferable and non-refundable once the first session has been used, except where the law requires otherwise.
Gift cards are redeemable for services, are not redeemable for cash except where the law requires, and cannot be replaced if lost.
Prices are subject to change. The price quoted to you at the time of booking is the price for that appointment. Some services are quoted only after an in-person consultation, because the appropriate plan varies by person.
We reserve the right to decline or end a service where a client is abusive to staff or other clients, or where proceeding would be unsafe or inappropriate. Where we end a service for these reasons, deposits are not refunded.
TOZO LLC d/b/a Zoya’s Wellness Center
1833 Hicks Rd, Suite B
Rolling Meadows, IL 60008
(224) 339-6688
zoyaswellnesscenter@gmail.com